For automatic order, please visit; How-do-I-cancel-a-recurring-order
To cancel a manual order, please notify us immediately within 3 hours of placing the order by calling us, leaving a voicemail (1-866-739-2298) or email;
Subject: Urgent Cancellation of Order #_________
iF 3 hours lapses, we can still cancel an order as long as it has not shipped yet if it has been shipped, there's nothing we can do anymore. You may still return the order or simply refuse the shipment subject to return and processing fees.
While we really cannot determine whether an order will be shipped immediately or not as our turnaround time is 2-7 business days; however, once an order has shipped, we cannot cancel an order.
PLEASE ENSURE TO FOLLOWING THE EXACT EMAIL FORMAT ABOVE TO PROCESS YOUR REQUEST ON TIME.