LATEST UPDATE: As of Sept 11, 2017
Words cannot express how deeply sorry we are whenever your order is not shipped on time. And we know how disappointing and frustrating it is waiting for something you thought should have arrived as expected.
Should you have any questions, please reach out to our Customer Care Team. We are hoping for your utmost patience and understanding! Thank you all for the support!
When will I expect to receive my order?
- Orders are fulfilled or processed within 1-2 business days before shipping.
- US orders are ship via USPS Priority Mail® Shipping in 1-3 Business Days based on where your package starts and where it’s being sent as long as no holidays has preceded. From the day you place your order, you will receive your order within 3-5 business days. A notification will be sent to you via email once your order is on the way.
- All international orders are shipped via USPS Priority Mail International® shipping in 6-10 business days. From the day you place your order, you will receive your order within 8-12 business days. A notification will be sent to you via email once your order is on the way.
- For subscription orders, the products will be shipped one week after we billed you.
- During holidays orders take 5-7 business days to be processed, shipping which will take 5-7 business days within the United States and 10-21 business days to other countries.
A Free 2-day Shipping -is automatically calculated and given when you purchase over $50.
A 2-day shipping means that USPS indicates that Priority Mail service takes 2 days, they mean that packages are generally delivered two days after mailing. If we shipped this Monday via Priority Package, it often is delivered on Wednesday. It is not a guaranteed service, however.
Fulfillment of order (as mentioned before are processed within 1-2 business days) before shipping.
We will ship all of your orders using either FedEx, USPS or DHL with a verified tracking number for online tracking and delivery confirmation. Please note: In some instances, your order may ship in multiple shipments (due to product and warehouse availability) and could use different carriers for each shipment.