We always send a reminder via email 7 days before an upcoming charge with a link to your subscription account to where you can cancel the upcoming charge by yourself. See the example below;
If you have issues canceling an auto-order 5 days before the (due date) please email
Customer Service to email@example.com and
put the subject: Cancel Subscription
or Call, 1866-739-2298, leave a voicemail with your number, email and full name
PLEASE NOTE:"Canceling your subscription only stops the auto-shipment for future delivery but never cancels the order that has already been processed."To Skip or Cancel a recurring order (upcoming charge), you must login to your account or click the link to your subscription account 5 days before the date your order is to be processed (as scheduled).As long as you cancel before your cut-off time, no more orders will be processed or sent.As we are offering you the benefit of free shipping with our Subscribe & Save, STRICTLY no refunds or returns will be applied after said cut-off date.
This is clearly stated on our Return Policy stated on our website.