Please note, our system does not allow us to manually subscribed customers for renewal or auto-shipment. Only customers who placed orders can choose to buy one time or subscribed and save.
You may have accidentally click on the wrong radio button upon placing your order. Kindly see attached.
If you are not sure if you are subscribed to an auto-renewal, just reach out to our customer support team.
Also, please note that before you hit the "Place my order" green button, subscription notice appeared for your review. We also sent notifications via email 5 days before we process your recurring order, see example;
From that email notification, you can manage your subscription via the link given and choose to skip shipments, or temporarily delay shipment, or cancel the order that is about to processed. PLEASE NOTE. Canceling your subscription does not cancel any order that has already been processed/charged.