Once your order has been shipped, you will be notified via email for the tracking information you can use to track your order. Please refer to that tracking detail.
Below are the reasons why your order hasn't reached you yet;
- Your address is invalid, unspecific or incomplete. If you see "Undeliverable as Addressed" this means you need to pick up your package immediately in your nearest post office before it will return to us (original sender). IF your order has been returned to us, we will either refund you for the order less the shipping cost or resend it to your corrected/ updated shipping address. Please refer for more info: Changing your Shipping Address
- Your address shows delivered in/at Mailbox- but you do not have it. What you can do is to check with surrounding neighbors and the post office, as the post office may actually holding it for pick up and has incorrectly marked it as delivered. if still do not have it, please reach out to our Customer Service Team.
- You have put a wrong or different address. Please note we can only ship your order on the address indicated on the order, there will be no human intervention on placing orders to our website or even auto-ship orders ( unless you contacted us for a change of shipping address). If this happens, we won't be able to reship an order.
Your tracking detail shows STATUS: Pre-Shipment Info Sent to USPS, USPS Awaiting Item for almost 10 days from the date you were notified of your shipment. When this happens, you should notify us immediately as your shipment may have been lost by USPS. We will immediately send you a replacement provided that you have notified us within 30 days of purchase. If we have not received any reports from regarding this on this period, we will take no responsibility and we won't be able to re-issue any order or process any refund.