Once your order has been shipped, you will be notified via email for the tracking information you can use to track your order. Please refer to that tracking detail.
Below are reasons why your order hasn't reached you yet;
- Your address is invalid, unspecific or incomplete. If you see "Undeliverable as Addressed" this means you need to pick up your package immediately in your nearest post office before it will return to us (original sender). IF your order has been returned to us, we will either refund you for the order less the shipping cost or resend it to your corrected/ updated shipping address. Please refer for more info: Changing your Shipping Address
- Your address shows delivered in/at Mailbox- but you do not have it. What you can do is to check with surrounding neighbors and the post office, as the post office may actually holding it for pick up and has incorrectly marked it as delivered. As long as the orders valued $50 below we can reship an order, otherwise, only a refund is an option (less the shipping cost).
Your tracking detail shows STATUS: Pre-Shipment Info Sent to USPS, USPS Awaiting Item for almost 10 days from the date you were notified of your shipment. When this happens, you should notify us immediately as your shipment may have been lost by USPS. We will immediately send you a replacement provided that you have notified us within 45 days of purchase. If we have not received any reports from regarding this on this period, we will take no responsibility and we won't be able to re-issue any order or process any refund.