For auto-ship orders, please refer to this article; https://leanercreamer.zendesk.com/hc/en-us/articles/115002027387-I-need-to-change-my-shipping-address-
For one time purchase, if you entered a wrong or incorrect address or simply you need to change your shipping address, you must advise us within 3 hours of receiving the order confirmation or as quickly as possible to prevent shipment to the wrong address.
If your order has already been shipped to a wrong address, we are unable to issue a refund or reissue a new order to the correct address. Please note, we can only ship the order to the address indicated on the order. If this is the case, we won't be able to issue a replacement or either refund your purchase.
Our system does not have the ability to determine an exact location for each address entered by our customers. If our system allowed the order to process with that address, we go for it. Since we have plenty of customers, there is not just possible for us to check every order's address prior to shipment and contact each customer to ensure the address they put is correct. We rely on your own responsibility in putting the correct address.
To ensure that your address is deliverable, use this tool by entering your street address. If it gives you the zip code, it is correct
Please contact us to change your shipping address.
- You can chat with us every Monday to Friday at 10:00 am to 4:00 pm PST
- Call us 1 866-739-2298 Monday to Friday at 10:00 am to 4:00 pm PST
- Email us to firstname.lastname@example.org
All requests received after our working hours will be processed the next day. If happened the item has been shipped, there is nothing we can do about this.
But if it happened only street addresses are incorrect, you can still do something by contacting or going to the nearest post office. You should be able to pick up the items instead of waiting to be delivered to the wrong address and lost in the neighborhood.
If you have an account with Leaner Creamer Shopify Store, you can change your shipping address by yourself. All you need to do is follow the instructions below;
- Log in to your account
- Click on "Add New Address "
- Enter your new shipping address
Please ensure to "check the small box Set as default address " for the changes to take effect in your account. See screenshot below. This process only applies to a one-time purchase.