Due to the intimate nature of our products and health considerations, we can't accept exchanges, but we will do our best to help resolve any issues. We don't exchange items if you simply change your mind or don't like what you received to exchange for another flavors/products. But you can return it, please click Return Requests
- A replacement is honored if you received damaged pouches or broken creamers, please click here.
- The same if you received a wrong/incomplete orders, we will replace/reship your please click here.
- We would also offer a replacement for out of stock items if we thought it would take a while to ship your order or to reship the same item for wrong/incomplete/damaged orders.