Frequently Asked Questions

Contact Us

• We've collected the most common questions, and put them here for all of you! Chat with us or email us if you have any questions or concerns! Customer Service Hours Monday to Friday: 11am to 4pm Call us +1-866-739-2298 Email: support@leanercreamer.com

Product Purchase

• How do I place an order?
• How do I cancel my order?
• Product Info
• Can I have free shipping?
• Where do I enter the discount code?
• Discount code not working

Order Status

• When will I expect to receive my order?
• It's been 3 weeks my order is still in Pre-shipment.
• I received a shipping information but I still do not have my order.
• I received my order today but it's not complete.
• I received my order but it is broken / damaged.

Subscription

• What is Subscribe & Save?
• I am having issues logging into my account.
• I need to change my shipping address.
• How do I cancel my subscription? How do I cancel a recurring order?
• If my subscription was cancelled why did I receive another shipment?
• I did not sign up for auto -shipment? Why are you sending me another one?

Store Policies

• Return and Refund Policy
• International Orders Policy
• Refer-a-Friend Program Terms & Conditions