Frequently Asked Questions

About My Order

• My address is wrong.
• Product Info
• How do I place an order?
• I am having issues logging into my account.
• Where do I enter the discount code?
• How do I cancel my order?

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Shipping & Delivery

• Holidays Observance and Delays Notice
• Can I have free shipping?
• When will I receive my order?
• Why was my order still unfulfilled?
• Why was my tracking shows Pre-shipment status?
• Why I still do not have my order?

Subscription

• What is Subscribe & Save?
• I need to change my shipping address for my automatic orders.
• How do I cancel a recurring order?
• If my subscription was cancelled why did I receive another shipment?
• I did not sign up for auto -shipment? Why are you sending me another one?

Returns, Refunds & Exchanges

• When will I receive my refund?
• Can I exchange my order?
• Can I return my order?
• What is Leaner Creamer Return Policy?