Frequently Asked Questions

Order Status

• When will I expect to receive my order?
• It's been 3 weeks my order is still in Pre-shipment.
• I still have not received my order.
• I received my order today but it's not complete.
• I received my order but it is broken / damaged.

Subscription

• What is Subscribe & Save?
• I am having issues logging into my account.
• I need to change my shipping address.
• How do I cancel my subscription? How do I cancel a recurring order?
• If my subscription was cancelled why did I receive another shipment?
• I did not sign up for auto -shipment? Why are you sending me another one?